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Triages and addresses day to day Salesforce inquiries and requests from employees.
Help maintain the security of an environment that contains sensitive data.
Updating process flows, Visualforce templates, field data, Einstein Analystics Dataflows, and other day to day requests.
Partner closely with Engineering, Internal Groups and vendor teams to ensure that business needs are being met with systems solutions.
Partner with Product and Program teams to help maintain deployment objectives.
Work with internal teams to understand their technology needs as they relate to their workflow.
Assist with quarterly Business Process Regression Testing (BPRT) and User Acceptance Testing (UAT) processes, including scenario and test case generation, end-user testing logistics, testing execution and business sign-off.
Conduct business analysis and drive process optimization projects aimed at reducing costs and improving quality.
3+ years experience with CRM data quality management processes, tools and methodologies in Salesforce.com
3+ years business process analysis and systems implementation experience, with experience working on at least 1 large systems implementation project strongly preferred. (preferred HRIS, Service Cloud, Zendesk).
3+ years CRM analyst experience in mid to large size enterprise organizations
3+ years experience with RDBMS technologies such as MySQL, SQL Server, Oracle, etc
Exstensive exposure to current best-of-breed SaaS-based ETL/middleware tools and processes e.g Informatica cloud 360, clearMDM, DBAmp, Boomi, etc
Extensive experience with CRM data visualization tools e.g. Salesforce Reports & Dashboards, Tableau, MicroStrategy, Wave Analytics, ZenDesk Explorer
Demonstrated experience in business process mapping, business requirements design, data analysis and end user testing required
Excellent organization and project management skills- this will require aggressive planning, organizing and coordinating
Solid knowledge and proficiency in Visio, Access and Excel; MS Project proficiency a plus
Candidate must be able to work under pressure and within short time constraints.
Bachelor’s degree or equivalent experience strongly preferred.
Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant preferred.