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Triage Specialist

*Investigate product quality of Facebook’s beta applications
*Understand and communicate product launch risk and severity of issues to partners
*Meticulously document findings
*Communicate effectively with cross functional partners in Operations and Product
*Develop test cases and scenarios in order to pinpoint the root cause of product bugs

*Proficient with Android and/or iOS platforms
*Familiarity with Facebook products
*Excellent written and verbal communication skills
*Exceptional problem solving skills
*Flexible and willing to respond quickly to urgent or changing processes
*Natural curiosity and proven ability to learn new skills quickly
*Passion for ensuring high quality product experiences for millions of users

Writing Sample Required in WAND

*Please have your candidate include a writing sample at the bottom of their resume, or as an attachment in WAND with the following:

  1. Find a bug with the Facebook user experience
  2. In a few brief steps, how would you describe reproducing the issue?
  3. What other details would be good to include if you wanted an engineer to fix this?

*BA/BS degree preferred

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