We're looking to hire contractors to support WhatsApp customers in India using in-app digital payments. This role is an initial 6 month contract.
The work would involve high touch customer support via email.
THESE ARE ODD HOUR SHIFTS with two choices:
Sunday to Thursday: 6am to 2pm
Tuesday to Saturday: 10am to 6pm
• Looking for attention to detail and a self starter
• Available to work odd-hour shifts and holidays
• Ensure that we're maintaining a high quality support and a high degree of professionalism. You will have access to sensitive user data.
• You will work with our Market support team to further this initiative as well as communicate trends that you're seeing that will help improve our product.
Fluency in Hindi, Marathi, Gujarati, Tamil, or another Indian regional language (both reading and writing)
Experience supporting digital transactions/payments eg working with/at/for Google Wallet, PayTM, PayPal, etc
High volume email customer support/ technical customer support
Ability to quickly absorb training on product and tool functionality
Strong attention to detail
Communicates clearly verbally and via email
Ability to perform well autonomously
Penchant for web technology (consumer of various web and mobile apps)
Strong interest in quality and user experience.
Experience supporting digital transactions
Knowledge of Indian smartphone user behavior
Undergraduate degree or equivalent experience in online operations support