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Triage Specialist (DevTools)

*Investigate product quality of Facebook’s developer internal tools and infrastructure
*Build expertise on internal tools and provide basic level of technical support to Facebook engineers
*Meticulously categorize and document customer support requests
*Work with cross functional partners in Infrastructure, Dev Tools and Product teams to route & resolve urgent issues
*Work with other support roles (e.g.: documentation, TPM, etc.) to plan and resolve common issues
*Communicate effectively with cross functional partners progress on improving customer support

*Experience with engineering systems (build & test infra, source control, etc.) is required
*Experience with distributed systems and mobile development (iOS & Android) preferred
*Excellent written and verbal communication skills
*Exceptional debugging and problem solving skills
*Natural curiosity and proven ability to learn new skills quickly
*Flexible and willing to respond quickly to urgent or changing processes
*Passion for ensuring high quality experiences for dev tools & developers

 

Pre-Work

1) A customer posts a question on the continuous integration forum, mentioning that his or her commit is blocked for unknown reason. Explain the steps you would take to support the customer.

 

2) You are debugging a customer-reported build issue, the build seems to dramatically slow down the customer's computer. Explain what are the different steps you would take to help the customer?

*BA/BS degree preferred

 

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