Mobile Operator Support Engineering (MOSE) are a technical support team within Facebook Singapore who support Facebook’s mobile operator partners. The team’s work includes helping our Internet.org partners to provide free basic internet access to those who have not internet access today. A large part of this work involves first line technical support to bring these Mobile Operator Partners through standard system configurations as well as test plans. We would like to move this work over to a contractor to allow the existing team to focus on deeper technical challenges the mobile operators are facing.
Some of the responsibilities include:
We are looking for someone who is passionate about technical support and willing to improve our customer's experience with our front-line support team. Specifically we would like someone who has experience helping users to troubleshoot network connectivity issues and are comfortable working with IP addresses and other high level networking technologies. The preference would be for someone who has worked in an Internet Service Provider, Mobile Phone company or on an internal IT Helpdesk.
BA/BS in Engineering, Telecommunications, Computer Science or equivalent degree/experience.