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Business Operations Consultant

Need assistance in determining the overall strategy and staffing plan for the Office of the CIO. Will need help with coming up with a communication plan, strategy around managing compliance/risk, and implementing a vendor management office suite.



This role will oversee the following core functions:


EE Strategy

The EE Strategy function will work closely with technology and business stakeholders on operational and technical strategies across the portfolio, along with some concentration in bringing new innovation ideas for exploration.

  • Leading enterprise EE strategy and long range technology planning and roadmaps, in partnership with Finance
  • Monitoring, measuring and reporting on the ongoing execution of strategic programs and initiatives
  • Explore new innovation concepts in support of business transformation


Enterprise Portfolio and Program Management Function

The Enterprise Portfolio and Program Management function is an EE-wide center of excellence that drives strategic portfolio management and standardized program and project management across the organization. Responsibilities include:

  • Reporting on overall EE project portfolio health and financials
  • Driving project proposal and delivery standards across EE
  • Coordination and maintenance of on-going roadmaps and dependencies across the portfolio


Technology and Information Risk Management Function

The Information Risk Management Function owns the  risk management framework for EE and drives the management of technology risks and EE compliance requirements. Responsibilities include:

  • Defining and managing EE's risk policy management lifecycle to identify, assess, mitigate, monitor, measure, and report on EE's business and technology risks
  • Maintaining a robust third party risk management process
  • Documenting and maintaining a unified control framework
  • Performing EE compliance assessments and monitoring compliance issues and findings
  • Partner, facilitate, advise and monitor the implementation of risk management practices


Technology Business Solutions: Vendor Management Office, Asset Assurance Office, and Enterprise Change Management Office

This group is responsible for all other relevant business operations including Strategic Vendor Management, Infrastructure and Software Governance, and Enterprise Business Change Management. Responsibilities include:

  • Driving strategic partnerships and alignment of vendors to business-endorsed priorities
  • Holistically managing our 3rd party relationships to achieve significant scale savings
  • Maintaining standardized and secure vendor management practices and polices across EE
  • Conducting deal management and contract due diligence and approvals
  • Managing supplier relationships and service provider performance monitoring
  • Asset management assurance for infrastructure and software across the enterprise
  • Driving cross-enterprise strategic programs, such as integrations or discrete transformation efforts, that require business change management


EE Communications

  • Developing and publishing executive level key performance indicators and metrics for EE
  • Delivering business-relevant, consistent internal and external IT communications around EE performance, value and culture

5+ years of experience starting a communications, governance, and vendor management office from the ground up

Ability to translate technical knowledge into a digestible format for all audiences


Bachelor's or higher

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