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Technical Writer III

The Portal Software Infrastructure team is seeking a Technical Writer to create high quality material to document internal facing processes, tool user guides and various other articles to aid the Portal Software team.

 

This role will be 100% remote.

 

  • Organize and deliver clear and effective technical documentation, including tool user guides, how-to guides and processes.
  • Create appropriate layout and diagrams to ensure documentation is easy to read, navigate and understand. 
  • Collaborate with Engineering, Product and other teams to understand documentation needs and gather detailed requirements.
  • Work cross-functionally and communicate regularly with our internal customers to spot gaps and prioritize future documentation work.
  • Engage in projects at all phases of their lifecycle: including from the planning stage through to completion, at the draft stage,  at the final review stage.
  • Create and maintain project schedule(s), communicating regular status updates to stakeholders and departmental management.
  • Proactively escalate problems and issues as needed.
  • Multi-task and prioritize assignments.
  • Act as a consultant to the broader Portal engineering team, to provide written polish for various types of documents.

 

  • 6+ years experience in writing technical documentation for software.
  • Expertise in markup languages, such as HTML, XML.
  • Expertise in creating diagrams, flow charts and other graphics to explain complex processes.  
  • Experience with creating documentation for Android OS a plus.
  • Excellent written and verbal communication skills with the ability to navigate complex organizations and collaborate with diverse stakeholders on new and ambiguous projects.
  • Detail-oriented.
  • Self-motivated and able to work independently.
  • Bachelor’s degree in a technical discipline or equivalent experience. 
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