Maintain project plan and complete operational processes and deliverables to help ensure effective, trouble-free e-Learn and in-person course launches to our targeted audiences
Actively and effectively partner with Legal L&D Program Managers and Legal SMEs to support new and ongoing course deployments
Document and provide course deployment requirements (e.g. reoccurrence) which informs the correct course configurations and assignment of course curriculums
Draft and maintain course playbooks, key deployment changes, course requirements, and other standard operating procedure documents
Track and report course key metrics and performance measures to key stakeholder as required
Serve as a course administration expert to our primarily Legal partners to help drive our course deployments
Create and manage a project plan used to evaluate and execute complex assignments
Utilize systems and tools (Smartsheet, Quip, Salesforce, Google G Suite, etc.) to create efficiencies in work.
Understand and apply comprehensive learning operations knowledge to execute effective course deployment strategies to global audiences.
Strong and effective in written, verbal, and presentation skills
Bachelors degree or 5 years of related experience
Strong experience with Learning Management Systems, Google cloud applications, and Microsoft Office
Project management and process improvement experience