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Learning Operations Analyst

  • Maintain project plan and complete operational processes and deliverables to help ensure effective, trouble-free e-Learn and in-person course launches to our targeted audiences

  • Actively and effectively partner with Legal L&D Program Managers and Legal SMEs to support new and ongoing course deployments 

  • Document and provide course deployment requirements (e.g. reoccurrence) which informs the correct course configurations and assignment of course curriculums 

  • Draft and maintain course playbooks, key deployment changes, course requirements, and other standard operating procedure documents 

  • Track and report course key metrics and performance measures to key stakeholder as required

  • Serve as a course administration expert to our primarily Legal partners to help drive our course deployments

  • Create and manage a project plan used to evaluate and execute complex assignments

  • Utilize systems and tools (Smartsheet, Quip, Salesforce, Google G Suite, etc.) to create efficiencies in work.

  • Understand and apply comprehensive learning operations knowledge to execute effective course deployment strategies to global audiences. 

  • Strong and effective in written, verbal, and presentation skills 

  • Bachelors degree or 5 years of related experience

  • Strong experience with Learning Management Systems, Google cloud applications, and Microsoft Office

  • Project management and process improvement experience

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