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Quality Reviewer (8133127)
Menlo Park, CA
Review quality across a variety of experiences to ensure high quality user experiences
Review and label data points to improve quality signals
Identify patterns and trends in day-to-day tasks
Provide feedback to cross functional product teams and engineers to improve product quality
Deliver Daily Issues List for workflows in a brisk and timely manner.
Drive guideline changes through problem definition and feedback.
Responsible for becoming well-versed in guidelines for their assigned area.
Monitor, drive, and maintain quality of workflows.
Comb through data and isolate quality issues.
Identify problems with workflow and escalate as necessary.
Identify common issues and root cause at a granular level.
Work with vendors and cross-functional partners to improve data quality.
Work with lead to come up with solutions for issues.
Suggest guideline changes from analyzing workflow issues.
Suggest actions for vendor and product teams through a strong understanding of the data content.
On-board & train new auditors for various verticals.
Should be able to advise/assist teammates within reason.
Understand tooling well enough to provide feedback.
Complete Ad Hocs as needed.
Pilot new workflows and adapts to change easily.
Deliver feedback on new guidelines.
Identify pain points in anticipation of future rater issues.
Identify issues with UI and suggest improvements.
Encourage auditors to apply their unique skills, and share them with the team i.e.
Strong analytical writer, understanding of data analysis or SQL.
Multi-lingual language skills a plus (i.e. Spanish, German etc.)
Ability to quickly absorb training across products and tools.
Self-Starter which strong verbal and written communication skills.
Experience with Excel and/or Project Management tools. Meticulous attention to detail.
Experience with Social media and web and mobile, understanding of basic search queries and results.
Ability to perform autonomously, in a large group setting and to adapt to a highly dynamic environment.
Penchant for technology, data analysis, problem solving and has a strong interest in quality and user experience.
Bachelors Degree preferred
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