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Live Operations Manager II [PIVOT]

Preproduction

  • ●  Update the Venues Content Calendar to make sure everyone is aware of changes to our schedule

  • ●  Create calendar invites/reminders for the On Call team for each event

  • ●  Strategize with content leads on upcoming events

  • ●  Gather event details to create events in the Venues Manager: title, start time,

    description, assets, post-links, geo-restrictions and avatar swag

  • ●  Publish events and notify cross functional departments:

    • ○  Oculus Store to update category for each event (Boris & Joseph)

    • ○  Oculus Blog and Twitter departments (Tatin & Lisa)

    • ○  Oculus Email and Social Media (Evelyn & Melissa)

  • ●  Strategically pin events to get the most exposure

    Production

  • ●  Create dummy events for our partners prior to the live event

  • ●  Join audio and visual test windows

  • ●  Main POC for our partners, venues team, and bouncers as we go live

  • ●  In VR during the live events to make sure everything is running properly

    • ○  Start the events, monitor the events and close the events on time

    • ○  Troubleshoot issues as needed, especially between FB Infra and our back up

      streams

      Post Production

  • ●  After each event, update the Venue Video Tracking document using Unidash and Scuba to input % of users in each resolution lane, partner bitrate and total number of unique attendees per event

  • ●  Generate event reports for our clients and onsite partners (i.e. NextVR, Supersphere, NBA, Lionsgate)

  • ●  Generate tasks for any bugs that pop up during live events

  • ●  Create post documentation summaries for each event

  • ●  Post Oculus Venues updates to Oculus XFN

Design

Create assets for Oculus Venues events as needed
● Main event tile for Venues lobby and PDP page
● Event banners inside each event
● 2x Store cover spotlight versions (scheduled and live versions)
● 2x Store cover spotlight landscape versions (scheduled and live versions)

Marketing

Own the Oculus Venues Facebook Page

  • ●  Create polls and questionnaires for our followers

  • ●  Respond to direct messages

  • ●  Create new events on the FB Page to make sure it’s in sync with our content calendar

  • ●  Update banner and assets accordingly

    Workroom Events

    • ●  Completed 1 MPK Workroom Event for a Boz presentation with the London team

    • ●  Most of the work was pre-planning with executive assistants to make sure all participants

      were able to access the Workroom Event prior to the day of the presentation

    • ●  During the live event, teamed up with Customer & Internal Operations Group to help last

      minute attendees with devices and troubleshoot any issues Oculus Horizon

      Live Moderators Program

      Oculus

    • ●  Work with Product Design to build out the Live Moderator Tool

    • ●  Dogfood the Live Moderator Tool and provide feedback

    • ●  Work with Oculus Policy to make sure Live Moderators have clear instructions on who

      they are kicking and reporting

    • ●  Create a budget for the Live Moderators Program for 2020 (~3.2 million)

      Concentrix (CNX)

    • ●  Weekly meetings with Concentrix to build out the program from roles & responsibilities, procedures, workback schedules and rates

    • ●  Worked with Global Sourcing Managers to generate a SOW which is now approved and signed between Oculus and Concentrix

    • ●  Completed a SPARC Vendor Request for Concentrix who are now approved to have external access to the Live Moderation Tool1

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