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Infrastructure Technician (9406736)

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service every day and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization. Tens of billions of user requests, hundreds of petabytes of data, thousands of gigabits of network flow and IT provides the foundational technologies for the teams that make this happen. Welcome to the amazingly largest Internet service in the world!

Facebook is seeking Infrastructure Technicians to join the AR/VR Infrastructure Team in Enterprise Engineering (EE) to help build and maintain development labs in our facilities. This consists of connectivity and cable management, hardware repair / maintenance, and installation of each device.

Responsibilities

 

  • Install, cable, and label infrastructure equipment including network, server, and storage devices.
  • Maintain, diagnose, troubleshoot, and repair problems in the infrastructure.
  • Manage a queue of install and repair tickets, provide details of work performed.
  • Coordinate with partner teams and vendors for equipment receiving, RMAs, power, and cabling work for installs, upgrades, and decommissioning projects.
  • Initial, boot strap, and configuration of infrastructure components (servers, network, storage).

Minimum Qualifications / Required Skills

 

  • 3+ years of experience installing, troubleshooting, and repairing network, server, and/or storage equipment in a data center environment.
  • Experience diagnosing and replacing equipment components including backplanes, motherboards, CPUs, drives, and other parts.
  • Experience using a web-based ticketing system to manage install and repair tasks.
  • Experience running Linux command line utilities for troubleshooting and diagnostics.
  • Able to lift and move a minimum of 50 lbs.
  • Some travel may be required for field installations.
  • Experience configuring and upgrading firmware for network, server, and/or storage devices.
  • Familiarity with copper and fiber network cabling, including testing / maintaining of cables.

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