Provides computer help desk support and technical training on hardware and software to end users including but not limited to printers, phones, and other network devices.
Troubleshoots Mac, Windows, Android and iOS related software and hardware for end users via phone, email, and chat remotely.
Setup and support for mobile phones including email, VPN, and internet access and mobile apps for users via secure company network.
Assist new hires on initial setup of IT Hardware, software, and technology related procedures to aid in a swift onboarding process.
1+ years end user support/desktop support experience in retail or enterprise environment
Excellent task management, verbal & written communication skills, combined with relentless follow-up.
Exceptional professionalism and customer-service skills, motivated by complete customer satisfaction.
Experience with Mac, Windows iOS and Android platforms
Able to communicate effectively in setting resolution expectations.
Flexible, able to multitask, and prioritize customer requests/incidents.
Loves working in a team-oriented environment but able to work autonomously.
Must be comfortable working in a fast-paced, demanding environment.
Ability to travel up to 25% to remote offices for training
CompTIA A+ Certification or similar IT course training.
Familiarity of IT Troubleshooting theory, Fault Domain Isolation (FDI).
Experience in remote end user support(phone, email and remote screen sharing).
1+ years end user support/desktop support experience in retail or enterprise environment or equivalent IT specific course training/academic curriculum.