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L&D Vendor Management Operations (9295283)

The Learning Vendor Management Operations Specialist will provide front-line customer service to internal team members and external vendor partners and operationalize key processes to allow us to grow and scale Facebook. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios, and able to adapt to rapidly changing requirements.

Responsibilities:

  • Coordinate vendor processes (e.g. track, measure, report and evaluate vendor performance)
  • Provide guidance to internal stakeholders on procurement processes and maintain procurement ethics in accordance with Facebook's global policies.
  • Lead & project manage procurement initiatives requiring coordination across L&D and cross-functional partners
  • Coordinate and prepare business reviews with stakeholders to review vendor performance, future opportunities, and/or challenges.
  • Monitor contractual agreements, access, assets and spend by external vendor
  • Troubleshoot, manage and escalate risks and issues and collaborate with cross-functional partners on resolution
  • Partner with cross-functional teams including People Operations, Sourcing and Legal and other Facebook teams to ensure excellent execution of
    • outsourcing/professional services engagements,
    • monitoring vendor compliance, contractual obligations and measure performance
    • managing audits of L&D vendors against Facebook's internal compliance and regulations
  • Take appropriate corrective action with suppliers to ensure their compliance with purchase orders, contractual terms and any necessary compliance for poor performance
  • Innovate within the space creating, automating or improving tools or processes that support better management of vendors and associated spends within contractual agreement
  • Serve as the first point of contact for all vendor service requests and escalations. Handle inbound service requests and ensure that they are properly assigned or addressed.
  • Liaise with other internal departments as required to resolve vendor’s issues and questions.
  • Address ad hoc questions and inquiries as needed to support the vendor management program.
  • Oversee the day-to-day operations of our vendor teams executing our L&D program operations
  • Identify opportunities to optimize and make programs consistent globally while balancing the business need for flexibility
  • Understand and apply program strategies to decision making and proposals
  • Establish standardized program reporting to deliver insights to program managers
  • Make recommendations and create proposals on program changes and conduct cost/benefit analysis of potential operational improvements, as well as day to day decisions
  • Develop and ensure standard operating procedures are in place for programs supported by the team globally
  • Conduct data analysis and present insights with internal stakeholders to understand opportunities to improve
  • Maintain a high level of communication with all stakeholders, manage reporting and monitoring, conduct regular performance reviews for vendors and internal stakeholders
  • Employ critical thinking and creative problem-solving skills to navigate complex issues that arise
  • Strong analytical and data, reporting skills
  • Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
  • Excellent project management, process improvement, and problem-solving capabilities
  • Strong time management, attention to detail, and ability to multi-task across concurrent projects is essential
  • Self-directed and work in a team environment as well as independently, with minimal supervision
  • Ability to work across various levels of the organization, while building trust and fostering collaboration
  • MS Office (Word, Excel, Outlook, PowerPoint, Access) (Excel ability to create macros, pivot tables, VLOOKUP, analytical capabilities and work books).
  • Hands-on knowledge of strategic sourcing methodologies and management processes, Statement of Work (SOW) development, contracting, pricing, and operating models.
  • The ability to manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills.
  • Strong analytical skills including the ability to distill, synthesize, and draw conclusions on large amounts of data.
  • Strong negotiator with proven experience in setting negotiation strategies and conducting million-dollar negotiations.
  • Can assess risk and concisely explain complex issues to principal business owners.
  • Extremely customer-focused and takes the time to understand the needs of the business.
  • Demonstrated problem solving skills, business acumen with a strong bias for decision-making rooted in data and analytics.
  • Detail and teamwork oriented with demonstrated organizational skills
  • Ability to build effective relationships, consult, influence, and manage clients, and drive efforts and projects through relationships and a broad knowledge base.
  • Ability to work well as part of a global team, demonstrating personal accountability and integrity.
  • Highly results-focused, excellent problem-solving skills and the ability to influence in complex matrix environment

 

  • Bachelor's degree in business, economics, mathematics, statistics, OR four (4) years of experience in related field. 
  • High School Diploma or General Education Development (GED) required.
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