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Partner Solutions Manager (9681262)

***PLEASE NOTE: THIS IS A TEMPORARY/CONTRACT POSITION***

Duties


  • Become an expert in the support experience for media companies, public figures and creators for the Facebook familly of apps. 
  • Work alongside with internal teams, investigate and resolve issues reported on our apps such as requests for account and product support
  • Use market-specific knowledge, signals and insights to improve support of our top partners in the Latin American market.
  • Offer high-touch solutions based on familiarity with product launch status and bugs, proactively advocating for partners and pushing issues toward resolution
  • Respond to Strategic Partner Managers and Central Team inquiries with high quality, speed, empathy and accuracy
  • Document internal communications using our tools
  • Use your problem solving skills to prioritize and resolve complex tasks
  • Use data to spot opportunities and deliver insights to improve partners’ performance
  • Manage the implementation and optimization of educational trainings and workshops
  • Align with product and operations teams to act as an expert on specific media products
  • Other duties as assigned

Skills


  • Avid Facebook and Instagram user, a knowledge of both products
  • Self-starter, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Video and social media enthusiast
  • Experience in programming language and analytical tools a plus (Excel, SQL, Tableau, etc)

Education


  • 4+ years of experience
  • Fluency in Spanish and English
  • Bachelor's degree or equivalent experience
  • Regional Expertise: You know what's going on in the Entertainment scenarios in Latin America
  • Ability and experience working independently and a track record of taking initiative in changing environments
  • Ability to analyze data to tell a story and make recommendations
  • Availability to travel internationally
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