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Programs Community Manager, Facebook Groups

Duties:

We're looking for an experienced Community Manager to join us on the Groups product marketing team. You'll be responsible for engaging group admins, the community leaders who create and manage groups that make a meaningful difference in people's lives. Over 1 billion people use Facebook Groups every month to connect around the things they care about. There are tens of millions of active groups on Facebook, each run by passionate group admins who are responsible for the growth, health, and leadership of these diverse communities. If you're passionate about building community using Facebook Groups, we'd love to talk.

This role would support multiple groups of various sizes created to connect and engage participants of programs such as the Facebook Communities Summit, Facebook Community Leadership Program and Community Leadership Circles from Facebook. The right individual will be a passionate advocate for both our Facebook mission as well as the product experience of Facebook Groups.

Professional experience as a community manager is preferred but not required.

Responsibilities include:

  • Day-to-day community moderation of multiple Facebook groups of various sizes — approving posts, approving member requests, moderating comments, publishing daily content
  • Become an expert in the needs and motivations of group admins
  • Leverage your passion for community building to help Facebook become a community leader with this audience
  • Represent the Facebook brand with authenticity and integrity by engaging with the community, responding to questions and fostering an inclusive environment
  • Be a wholehearted advocate for community members, relentlessly connecting the dots between group admins and the team at Facebook building new products for them by surfacing community feedback in a structured manner and collaborating cross-functionally with product marketing and support teams

Skills

  • Compelling experience as an admin for a large and active Facebook group
  • Passion for all things related to the Facebook Groups product
  • A demonstrated track record of online and offline community leadership
  • Very strong writing skills, with experience in editorial, copywriting, or content strategy
  • Experience with social media content development
  • Fearless approach to moderating tough conversations or fielding hard questions in an online context
  • Attention to detail

 

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