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IT Field Support III

Deliver support by phone or directly to the customers desk related to front-end systems such as desktops, laptops, fixed and mobile phones and applications or requests relating to back-end systems such as servers and networking. Primarily focused on customer satisfaction therefore a service-oriented attitude, excellent verbal and written skills and focus on quality of work is required when working under all circumstances. Flexibility and understanding for urgencies and conflicting priorities is needed. High level of customer satisfaction. Ensure adequate IT support is accessible for end user platforms. Communicate and apply group policies and processes. Improve users satisfaction by following and proposing improvements to any kind of systems, policies, processes, work instructions. Apply information system security rules (rights, password changes, Group security recommendations). Adherence and adoption of IT Group Standards. Maintain proper inventory of assets (hardware and software licenses). Ensure availability of support during business hours. Participate in On-call Duty outside business hours. Solid knowledge of Microsoft end-user environment (Windows 7 / 10, MS Office, Outlook, etc.). VoIP / IP Telephony. Good knowledge of mobile solution and devices (Android, iPhone, etc.). Basic knowledge of networking (switches / patches / IP / Subnets)...
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