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Product Reliability Contractor (8869415)

  • Be the first responder to the largest and most important product issues that impact millions of people on Facebook
  • Investigate high-impact events that break Facebook functionality
  • Quickly absorb training on product and tool functionality
  • Maintain high quality standards while managing large volumes of time sensitive requests
  • Drive the best user experience possible on Facebook, advocating for our community
  • Communicate effectively with cross functional partners in Operations and Product

One person AM Shift: Monday to Friday 8a-3p CST 

  • Familiarity with Facebook products
  • Experience working in diagnosing technical problems
  • The ability to analyze and prioritize problems, and to adjust to changing circumstances
  • Passion for ensuring high quality product experiences for millions of users
  • Natural curiosity and proven ability to learn new skills quickly
  • Flexible and willing to respond quickly to urgent or changing processes

BA/BS degree preferred

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