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ABP Dogfooding Program Specialist (8282342)

The Ads and Business Platform Programs team elevates the voice of the customer to create opportunities for businesses and people to connect. We achieve this mission through scaled programs that bring the voices and experiences of customers to life for our employees.

Facebook's Ads Dogfooding Programs touch every FT employee who use (USD)250 monthly credits to place ads on Facebook and Instagram for real businesses. Our teams have a passion for understanding our customers and Dogfooding helps us understand their experiences. In this role you will support employees Dogfooding across Facebook by connecting them with product support and resources, resolving credit claim issues, driving more direct feedback into communication channels and developing product use-case scenarios. . The role is based in Menlo Park, California.
 

  • Operational support for multiple global offices dogfooding programs
  • Ensure dogfooding programs success through provisioning and quality assurance
  • Collaborate with cross-functional partners to support dogfooding activities
  • Ongoing support for credit claim issues, questions and feedback
  • Partner with legal team to ensure ad credit policies are followed
  • Identify and share insights and learnings to develop scalable solutions
  • Create and document framework that will help cross-functional teams across global offices run programs independently
  • Conduct analysis using data tools to derive insights that will drive recommendations
  • 2+ years of Experience working with product and marketing teams as well as cross-functional teams.
  • 2+ years of Experience in fast-paced environment that requires independent time management, task prioritization, and ability to identify problems and work towards solutions
  • Proven stakeholder management experience – including managing multiple partners simultaneously
  • Ability to work independently, manage multiple concurrent projects and drive initiatives in a cross-functional environment
  • Excel experience
  • BA/BS degree
  • 4+ years of experience as a project manager or program manager with a background establishing systems, supporting teams, and developing relationships
  • Experience with executing large scale programs that span across disciplines.
  • Experience in problem solving and providing business insights and recommendations from data sets
  • Knowledge of Tableau or other data tools

 

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