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CRM and Tools Operations Manager Partnerships


  • Define CRM vision, implementation roadmap (with the CRM and tools engineering team), and opportunities for internal tools and platforms that drive operational excellence, across Early Stage Partnerships - Payments, Commerce and Developer Partnerships.

  • Design and implement process improvements (including automation) that reduce the non-value-added work for partner managers and provide them with insights. 

  • Develop strong collaborative relationships with key stakeholders, gather requirements and prioritize according to business value and impact.

  • Design and produce reports if needed

  • Manage projects and programs in an agile environment– provide backlog management, iteration planning, user stories, workflow documentation.

  • 5+ years of experience in CRM and other tools implementation and program management

  • Proficient with Salesforce and other CRM tools like Dynamics

  • Proficient in Excel / SpreadSheets analysis and Powerpoint/Slides

  • Experience scoping requirements and implementing tools across a large global organization

  • Experience in establishing operational discipline and rhythm

  • Experience driving cross-functional projects from inception to execution, Leadership and influencing experience - can lead/influence stakeholders
  • Minimum Qualification - Bachelor’s degree in engineering, economics, business, or other quantitative disciplines

  • Preferably Salesforce Certified
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