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Client Success Manager

  • This role requires an experienced client success professional, with a track record in the enterprise software space. This is a hands-on, high execution role which requires excellent business and technical skills to manage our product adoption with Fortune 500 companies, become a true partner to our largest clients and bring their feedback and priorities back to the team to improve our product.
  • Develop a trusted advisor relationship with customer executive sponsors to create Workplace passion and satisfaction
  • Manage and maintain the customers relationship, ensuring that all customers attain a high level of adoption and business value from using Workplace
  • Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
  • Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solutions
  • Navigate through multiple departments within an organisation to build use cases and business value of Workplace
  • Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
  • account management, sales or professional services experience at a software/SaaS company
  • a deep sense of empathy and dedication
  • Experience in preparing and delivering presentations targeted to a senior audience
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs
  • Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside Facebook
  • Experience meeting multiple objectives in an entrepreneurial environment with little supervision

BA/BS degree required

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