Support the Infrastructure Business Operations Support team by analyzing asset data, proposing process improvement and driving system enhancements for Facebook asset management. o Monitor task queue (ticketing system) and provide operational/system support to remote users. Conduct root cause analysis for tasks received and resolve data synchronization issues through adjusting inventory transactions. o Drive weekly team output while select side project based on interest and business need. o Pull data query from asset management system, 3rd party vendor database and other data sources and convert into story-telling charts/graphs for root cause analysis or process improvement opportunities. o Assist in solution testing, debugging and documentation and system issue support.
Strong knowledge of inventory management systems (ERP or MRP - Oracle/SAP/NetSuite) o Ability to use VLOOKUP, pivot table and other functions in Microsoft Excel proficiently. o Ability to gather data from multiple sources and compile it into a user-friendly format, ensuring it meets customer needs o Ability to develop new reporting based on an in-depth understanding of customer needs o Project or intern experience in inventory control or material management. o Experience in monitoring large task queue and supporting help desk/support ticketing or similar system.
Bachelor’s degree in business administration, supply chain management, operations, economics, or computer science.