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Strategic Partner Development, Gaming Creators (8243583)

Facebook is seeking a detail-oriented Video Specialist to help with partner outreach, account management and technical support for the Games Partnerships team. The Games Partnerships team is a rapid growth organization working with the most exciting game developers, publishers, and creators across platforms from mobile/web to PC/console with the goal of fostering and strengthening gaming communities. This individual will work directly with emerging gaming content creators, acting as a primary contact for both internal and external stakeholders, providing support for new features, and helping them optimize performance on Facebook. This role will also involve developing and executing communication strategies to create and sustain new partnerships and track partner progress to ensure that these important relationships meet the strategic objectives of partners and Facebook. This position can be located in our Los Angeles, CA office.

Responsibilities:

  • Assist with gaming creator outreach, account management and technical support
  • Identify, recruit, and onboard high potential partners to Facebook
  • Establish best practices and educate new gaming creators on how to optimize performance and community building
  • Develop and share expertise on Facebook’s video and platform products
  • Assist partners with implementation of new tools and products
  • Track retention and performance of partners and develop cross-functional strategies to drive optimize their performance
  • Become an expert in the support experience for gaming creators on Facebook and quickly resolve partner issues
  • Ensure the success of gaming creators on Facebook through consultations and scaled training methods
  • Solicit, organize, and contextualize product feedback from partners

Requirements:

  • Understanding of the gaming landscape and a passion for gaming creators and video game publishers
  • 3+ years of experience in online operations, communications or customer service
  • Passionate about creating world-class service experiences that delight partners
  • Experience working independently in dynamic environments and a track record of taking initiative on groundbreaking projects
  • Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
  • Exceptional communication and presentation skills, and the ability to serve as a spokesperson for Facebook
  • Ability to work effectively and cross-functionally, both internally and externally
  • Able to prioritize when juggling multiple responsibilities on behalf of multiple partners
  • Support SPMs in engaging and account management of top strategic partners*, *including scaled communications across the region
  • Conduct data and insights analysis for external partners
  • Monitor industry trends and co-own strategy and goals with SPMs

BA or BS Degree or higher

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