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Service Operations Program Manager (8903911)

  • Manage service process and repair quality to drive best in class results
  • Manage third-party-vendors to deliver best in class performance for reverse logistics through monitoring of key metrics
  • Drive new product readiness within the post sales network to include: materials availability, training, and repair entitlement
  • Manage finished goods inventory replenishment and transfer process

Top 3 Must Haves (non negotiables)

1. 5+ Years Operational Management Experience in service operation or manufacturing 

2. Drawn up service level expecations and established metrics

3. Project Management experience 

 

Wish List:

  • Manufacturing or Repair environment background 
  • Experience using Oracle software for scheduling 

Disqualifiers: 

  • Never worked in operations 
  • No interest or desire to be hands on. Role WILL require data entry
  • Wants to work remote

Additional Information:

  • Track record of achieving and exceeding operational goals
  • Analytical prowess and willingness to drive detail and operational excellence.
  • Experience working with diverse teams including technical, design and business experts.
  • Focused on a continual pursuit of ideation and game-changing service solutions.
  • Communication, partnership, and project management skills
  • Ability to create business status reports from multiple data inputs

BS/BA Business Administration, Engineering, or equivalent experience

Degree is not a "must have" if candidate has 5+ years of operational experience 

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