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GMS Learning Partner (#11350218 )

6 month contractor role with a possible 90 day extension

Must be local to Sao Paolo

 

Duties


 

  • Serve as the global Learning POC for one or more Services Programs, participating in team meetings and communicating with peers to land regional execution appropriately. Some meetings may occur outside of traditional business hours due to the global nature of our team.
  • Build relationships with PSO leaders and their teams, globally and within the region, as well as external outsourced vendor partners in the region to collaborate on intake, scoping and consultation or build of content to address learning challenges.

  • Lead and participate in multiple concurrent global and regional Learning projects

  • Design and deliver educational content primarily centered on products, customer service skills, and tools for the outsourced services agent audience.

  • Enable vendors and deliver virtual and in-person train-the-trainer sessions. Consult on vendor assessed site specific needs to ensure training delivered is accurate and measurable.
     

Skills


Minimum Qualifications

  • Must speak fluent English and Portuguese
  • 5+ years working experience within any of the following fields: sales operations, sales training, or sales enablement

  • Proven experience prioritizing work, project managing, surfacing risks and maintaining a backlog

  • Experience assessing educational needs and building training content

  • Strong history of managing strategic projects with cross-functional teams, preferably with global scope

  • Crisp communication and presentation skills with a proven history of success working with executive level leaders

  • A desire to collaborate and leverage knowledge in order to increase efficiency across many different teams at Facebook

  • Sophisticated stakeholder management skills including experience influencing others and building bridges

Education


 

  • BA/BS degree in marketing, communications, education or other related field

Skills and Experience


The Skills and Experience match parameters for the candidate are parsed from the Duties, Skills, and Education.

Required Skills

  • TRAINING
  • PROJECT MANAGEMENT
  • ADULT LEARNING
  • SALES TRAINING
  • PRESENTATION SKILLS

Additional Skills

  • SALES OPERATIONS
  • CUSTOMER SERVICE
  • CUSTOMER SERVICE ORIENTED
  • MARKETING
  • RETAIL SALES
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