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Quality Reviewer Lead

  • We're looking for self-motivated people with close attention to detail to join our team as Quality Assurance Analysts. In this role, candidates will:
  1. Perform audits of reviewer’s work to ensure quality standards are being maintained
  2. Answer questions on communication mediums and on the floor
  3. Be an active participant & facilitator in meetings; run market-specific scrums
  4. Analyze disagreements found in audit and disagreement queues to identify root causes and trends
  5. Share observations in weekly trend summary/insights reports
  6. Seek realignment with teams through retraining based on the weekly trends reports
  7. Flag trends to Team Leads immediately if they are Level 1 trends that could hurt team accuracy scores
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  • Ability to quickly absorb training on product and tool functionality, strong attention to detail, self-starter, communicates clearly verbally and via email
  • Experienced Facebook user on mobile and web, ability to perform well autonomously, penchant for web technology (consumer of various web and mobile apps)
  • Strong interest in quality and user experience
  • Critical thinker—ability to identify data-driven trends and insights to share across teams 
  • People management • Attention to detail; highly organized • Strong technical ability; ability to analyze complex data • Speaks Hindi
  • Bachelor's degree preferred 
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