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Scaled Outreach Associate (8158266)

  • Manage large scale account management programs supporting Community Leaders globally, including end-to-end processes from onboarding to everyday partner management and troubleshooting
  • Help shape and support product strategy and goals by collecting partner feedback at scale
  • Use a variety of channels for partner management and feedback, including Facebook groups, email campaigns, webinars, office hours, partner calls, product workshops
  • Partner with the Community Partnerships and Product Marketing teams to share product testing feedback
  • Consolidate monthly feedback themes across the Community Partnerships team and share with Product Marketing and other cross-functional teams
  • 3+ years experience in account management, marketing, and/or consulting
  • Solid project / program management skills
  • Understanding of the Facebook Platform and how its products could be leveraged to build community
  • Solid written and verbal communication skills, including ability to build external and internal-facing decks
  • Experience building and driving scaled campaigns using MailChimp, Marketo and Salesforce
  • Passion for community-building
  • Experience with SQL and data tools is a plus
  • Undergraduate degree
  • MBA/MS in Operations - a plus

 

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