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Scaled Outreach Associate (8158266)
Menlo Park, CA
Manage large scale account management programs supporting Community Leaders globally, including end-to-end processes from onboarding to everyday partner management and troubleshooting
Help shape and support product strategy and goals by collecting partner feedback at scale
Use a variety of channels for partner management and feedback, including Facebook groups, email campaigns, webinars, office hours, partner calls, product workshops
Partner with the Community Partnerships and Product Marketing teams to share product testing feedback
Consolidate monthly feedback themes across the Community Partnerships team and share with Product Marketing and other cross-functional teams
3+ years experience in account management, marketing, and/or consulting
Solid project / program management skills
Understanding of the Facebook Platform and how its products could be leveraged to build community
Solid written and verbal communication skills, including ability to build external and internal-facing decks
Experience building and driving scaled campaigns using MailChimp, Marketo and Salesforce
Passion for community-building
Experience with SQL and data tools is a plus
MBA/MS in Operations - a plus
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