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Learning Program Operations Specialist (9869522)

Duties:

The Learning Program Operations Specialist will work to operationalize Learning & Development company programs that will allow us to grow and scale Facebook. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios, and able to adapt to rapidly changing requirements.

Responsibilities:

  • Oversee the day-to-day operations of our vendor teams executing our L&D program operations
  • Partner with your primary client, the L&D team, as well as other key client partner and vendor teams to deliver on operational strategy and annual plans
  • Identify opportunities to optimize and make programs consistent globally while balancing the business need for flexibility
  • Coordinate special event logistics
  • Understand and apply program strategies to decision making and proposals
  • Establish standardized program reporting to deliver insights program managers
  • Manage and consult on operational impacts of new programs or changes to existing programs
  • Manage and escalate risks and issues and collaborate with cross-functional partners on resolution
  • Make recommendations and create proposals on program changes and conduct cost/benefit analysis of potential operational improvements, as well as day to day decisions
  • Develop and ensure standard operating procedures are in place for programs supported by the team globally
  • Work closely with remote staff effectively and drive consistency of global processes
  • Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action

Skills

  • Experience in customer service, communication and cross group collaboration
  • Experience in analysis, data management and reporting
  • Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
  • Experience in project management, process improvement, and problem solving
  • Experience working in a team environment as well as independently, with minimal supervision
  • Experience with time management, attention to detail, and multitasking
  • Experience working across various levels of the organization, while building trust and fostering collaboration
  • Experience with MS Office (Word, Excel, Outlook, PowerPoint, Access)
  • Experience with creating macros, pivot tables, VLOOKUP, analytical capabilities and workbooks 

Preferred Qualifications:

  • Event coordination experience
  • Data analysis acumen
  • Project Management (PMP / PMI) certification
  • Experience in L&D Program Operations
  • Experience managing an outsourced vendor relationship
  • Salesforce, Workday and LMS experience
  • 5+ years of experience in either L&D or HR Operations

Education

  • Bachelors degree preferred
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