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Partner Operations Manager, Creator Services (Gaming - APAC)

Duties


Facebook is looking to grow its Games Partnerships team with a Partner Operations Manager who will act as a primary operational point of contact to help onboard creators and support them on an ongoing basis. The Games Partnerships team manages strategic relationships with Gaming Creators in the Gaming Industry for public content on Facebook.

 

This will be an operationally intensive role working with various internal processes and systems to keep the business running. You will work internally and externally with key stakeholders of Facebook Gaming and be a key point of contact for operations in APAC. This is a contingent role based in Singapore.

Responsibilities

 

  • Act as the primary POC for the creator onboarding process including data collection, evaluation, and input. 

  • Utilize various internal tools to help onboard and support creators on an ongoing basis. 

  • Process contract changes on a regular basis and where needed (eg. sending new contracts, renewals, terminations).   

  • Maintain internal databases and ensure data is input in a timely manner with minimal errors. 

  • Assist SPMs with troubleshooting onboarding and payment-related issues  for the Games Partnerships team

  • Work closely with Strategic Partner Manager, Creator Services APAC to drive operational improvements for the region

  • Lead various other ad-hoc initiatives to support the gaming video business as needed. 

Minimum Qualifications

 

  • 3+ years of experience

  • Bachelor's degree or equivalent experience

  • Avid Facebook and Instagram user, and knowledge of both products as a user and gaming creator

  • Strong operational prowess with experience in project management and process improvement

  • Extremely organized and detail oriented mindset

  • Self-starter, intellectually curious and creative individual comfortable operating in a fast-paced, ever-changing environment

  • Passion and love for games and gaming video

  • Fluency in Thai, Vietnamese, Indonesian Bahasa or other Southeast Asian Languages highly preferred.

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