Strategic Partner Manager, Facebook Gaming Creators

The Games Partnerships team is a high-impact organization working with the most exciting game developers, publishers, and creators across platforms from mobile/web to PC/console with the goal of fostering and strengthening gaming communities. Strategic Partner Managers (SPM) manage Facebook’s relationships with partners, and the Games Partnerships team is looking to add a team member who will act as a point of contact internally to quickly address and mediate resolution of any/all needs or issues raised by our partnered gaming creators. 

This role will work closely with our Gaming Creators and other SPMs in engaging with internal teams to deliver high-quality project management, partner education, collect feedback and provide solutions to Gaming Creators and Agency companies in North America.

Job Responsibilities:

• Assist with gaming creator outreach, account management and technical support
• Identify, recruit, and onboard high potential partners to Facebook
• Establish/Deploy best practices and educate new gaming creators on how to optimize performance and community building
• Develop and share expertise on Facebook’s video and platform products
• Assist partners with implementation of new tools and products
• Track retention and performance of partners and develop cross-functional strategies to drive optimize their performance
• Become an expert in the support experience for gaming creators on Facebook and quickly resolve partner issues
• Ensure the success of gaming creators on Facebook through consultations and scaled training methods
• Solicit, organize, and contextualize product feedback from partners

• 
  Understanding of the gaming landscape and a passion for gaming creators and video game publishers
• 3+ years of experience in partner/account management, online operations, communications or customer service
• Passionate about creating world-class service experiences that delight partners
• Experience working independently in dynamic environments and a track record of taking initiative on groundbreaking projects
• Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
• Exceptional communication and presentation skills, and the ability to serve as a spokesperson for Facebook
• Ability to work effectively and cross-functionally, both internally and externally
• Able to prioritize when juggling multiple responsibilities on behalf of multiple partners
• Support SPMs in engaging and account management of top strategic partners, including scaled communications across the region
• Conduct data and insights analysis for external partners
• Monitor industry trends and co-own strategy and goals with SPMs