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Product Operations Specialist

Description

 In this role, you will own the day to day internal operations of multiple analytics products within Facebook Connectivity. develop, improve, and document internal team processes, and provide feedback and suggestions on improvements the team can make to internal tools.

Responsibilities

  • Own the end-to-end operations of getting a product/feature released to external users, and ensure that tasks are completed in a timely manner
  • Identify frictions with currently existing processes, and make changes to mitigate them
  • Assist in defining strategies, frameworks, and SLAs for team operations by working closely with cross-functional partners to understand priorities
  • Communicate project and task progress on a regular cadence with a data-driven approach
  • Create documentation on all internal team processes
  • Help coordinate and prioritize bugs and issues reported to the team
  • Provide feedback to Product and Engineering teams on how internal processes and tools can be improved

Requirements

  • BA degree
  • Strong organization skills
  • Detail oriented
  • Clear and concise written communication skills
  • Experience working in a scrappy team environment with multiple different responsibilities
  • Project management experience; able to take a project from start to finish with minimal supervision
  • Forward-thinking; able to proactively identify risks and take the necessary steps to prevent and/or resolve them 

Preferred Qualifications

  • Operations experience
  • Some experience with running analyses and creating reports
  • BA degree Required 
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