View Our Website View All Jobs

Content Strategist

We’re looking for a Content Strategist to lead updates across our Business Help Center and other education channels for Facebook’s creative and brand safety tools. The ideal candidate is a strong writer and editor with experience in digital content management, content strategy, project management, and data-informed decision making. They will be an expert at hands-on drafting and editing in a CMS, content structuring and proactive problem solving to get the information they need. This person should have an eye for improving user experience and the ability to manage complex, cross-functional projects with proven critical thinking skills.

 

RESPONSIBILITIES

 

· Create, edit and publish content for Facebook’s Business Help Center in simple, jargon-free language using Facebook’s voice to accurately capture how to use our business tools.

· Make data-driven decisions to improve Facebook’s support experiences and troubleshoot known issues to help businesses resolve their issues

· Execute Help Center content strategy for product changes while managing feedback from cross-functional stakeholders including marketing, technical and business roles

· Consistently deliver content that meets or exceeds Facebook’s quality standards

· Support wider Business Education Content Strategy team to execute on content projects and reviews

· Test our business tools for errors and provide feedback to product teams to improve user experience

· Meet tight publishing deadlines with high attention to detail

 

Minimum skills and experience

· 4 years’ experience of digital content writing and management, including using a CMS and HTML

· Experienced in working with cross-functional stakeholders to produce public-facing content

· Skilled in understanding data to make improvements to content based on audience needs

· Knowledgeable about creative, technology or marketing industries

 

 

 

 

 

 

 

Read More

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file