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Event Connectivity Technician (8608559)

* Reviews client requests and provides technical support for the integration of IT and Network services at Events

* Coordinates all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors

* Deploys, tests, and supports Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology

* Delivers technical resources within Event budget and schedule

* Applies significant knowledge of industry trends and developments to improve service to our clients

* Cultivate a network of global event resources and provide reports on vendor performance

* Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery

* Communicates and enforces Facebook IT standards; assists with creating and defining new standards as technology and scope evolves

* 3-5 years prior experience in Information Technology with exposure to Corporate Networks, Wireless Networks, IT Asset Management, IT Help Desk Troubleshooting, Interactive Technologies, Video Conferencing, and/or IT Logistics

* 1-2 years prior Event IT work experience in a technician role

* Strong working knowledge of the following technologies:

* WiFi Fundamentals and RF troubleshooting

* WiFi Site Survey Software

* Cisco IOS and/or Juniper JUNOS

* Mac OS operation and troubleshooting

* Windows 10 operation and troubleshooting

* Microsoft Outlook, Word, Excel, and PowerPoint

* Strong organizational, documentation, and coordination skills along with multi-tasking capabilities to get things done in a fast paced environment

* Excellent interpersonal & Communication skills, including relationship building and collaboration within a diverse, highly technical team

* Experience providing technical support for executive-level employees and Web or Internet start-up experience a big plus

* Ability to work a flexible schedule including nights and weekends as needed

* Ability to lift 50 lbs

* Up to 90% travel

* High School Diploma or Equivalent

* Technical training or IT certifications such as CCNA and CWNA highly preferred

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