View Our Website View All Jobs

Global Returns Analyst (8187149)

  • Manage the successful resolution of day-to-day Return Material Authorizations (RMA) orders for Global Retail and Enterprise Partners
  • Resolve discrepancies and oversee resolution to escalations by interfacing with international customers, return centers, IT, accounting, credit and collections & sales teams
  • Conduct impactful analyses on returns trends
  • Monitor failures for systemic and recurring issues
  • Prepare analytics and reports on a regular basis
  • Establish and manage KPI’s to drive improvements
  • Produce and manage work instructions and training documents
  • Develop standard processes and tools/dashboards
  • Create and document process improvements to support business policies and SLA’s
  • Provide training as required

 

·       Mass retail return & warranty administrative experience for a consumer hardware company
·       Strong problem solving and analytical skills
·       Demonstrated history of organizing large amounts of data into actionable information
·       Proficient with MS Excel and presentation tools
·       Prior use of ERP systems, such as SAP or Oracle

·       Experience in using Retail/Partner portals (e.g. Vendor Central, Extending the Reach)  

B.S. Degree in Business, Logistics, Supply Chain a plus

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150