View Our Website View All Jobs

Global Returns Analyst (8187149)

  • Manage the successful resolution of day-to-day Return Material Authorizations (RMA) orders for Global Retail and Enterprise Partners
  • Resolve discrepancies and oversee resolution to escalations by interfacing with international customers, return centers, IT, accounting, credit and collections & sales teams
  • Conduct impactful analyses on returns trends
  • Monitor failures for systemic and recurring issues
  • Prepare analytics and reports on a regular basis
  • Establish and manage KPI’s to drive improvements
  • Produce and manage work instructions and training documents
  • Develop standard processes and tools/dashboards
  • Create and document process improvements to support business policies and SLA’s
  • Provide training as required


·       Mass retail return & warranty administrative experience for a consumer hardware company
·       Strong problem solving and analytical skills
·       Demonstrated history of organizing large amounts of data into actionable information
·       Proficient with MS Excel and presentation tools
·       Prior use of ERP systems, such as SAP or Oracle

·       Experience in using Retail/Partner portals (e.g. Vendor Central, Extending the Reach)  

B.S. Degree in Business, Logistics, Supply Chain a plus

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file