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WhatsApp Market Specialist

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

 

The WhatsApp Market Specialist mission is to make each user feel like WhatsApp was made for them. WhatsApp Customer Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.

 

Queue Management

  • Effectively manage all service channels for your market by monitoring market specifics queues and ensure that all user inquiries are handled in a timely manner
  • Foster a collaborative team culture that is passionate about the user experience and sustainable business practices

 

Market Insights

  • Use market specific knowledge, signals and insights to surface solutions to improve the support of our community of users in APAC markets 
  • Provide market summaries that focus on trends, events and improvement suggestions

 

Risk Mitigation

  • Manage local events calendar for your country (elections, holidays etc...)

 

 
  • 2+ years in a customer support/general operations/local market/field operations role
  • Fluency in Hindi (written/verbal)
  • Creative problem-solving skills and be analytical
  • A good communicator with experience structuring market updates and insights

 

Bachelors degree and/or masters or equivalent experience.

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