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Learning & Development Operations Coordinator (9283572)

    • Coordinates, schedules, and manages logistics for rLearn at Facebook (i.e. verifies supplies at remote locations, prepares materials, creates attendance rosters, prepares rooms, send out communications, etc.)
    • Maintains supplies for each course, such as books, toolkits, and printouts
    • Communicates details and logistics of all upcoming sessions with event facilitators, participants, and stakeholders
    • Acts as point of contact for facilitators, participants, and stakeholders
    • Maintains Learning Management System (LMS), by setting up and managing program configurations in LMS (Cornerstone)
    • Manages relationship with outsourced scheduling teams through weekly syncs and on-going conversations, ensuring timely execution
    • Reserves speakers for learning sessions or events
    • Manages meeting space reservations and logistics (includes event tickets, AV, catering)
    • Manages relationship with facilities to ensure and assist with proper room set up and take down
    • Manages and sends all program communications (learner, speaker, and guest facilitator invitations, pre-work, survey, post-program messaging)
    • Coordinates and orders materials and swag, and assist in the delivery packages
    • Manages enrollment, attendance tracking, and provides routine reporting
    • Compiles evaluation and survey data for each session on a bi-weekly and monthly basis
    • Pulls HR data (ex. Salesforce) and filters as required for organization and enrollment purposes
    • Conducts assessment and advises on course deployment approach (target audience, course format, materials, timeframe, expectations around modifications, exams and assessments, etc.)
    • Maintains internal Wiki pages for the global training team
    • Sets up class and sessions with appropriate materials
    • Marketing available training opportunities to employees and providing necessary information
    • Design and/or maintain and prepare and order educational aids and materials
    • Maintain updated curriculum database and training records
    • Host train-the-trainer sessions for internal subject matter experts
    • Deliver training courses and support program managers as needed


Basic Qualifications:

    • Project management or vendor management experience
    • Exceptional professionalism and customer service skills
    • Independent critical and creative thinking
    • Must be comfortable working in a fast-paced, demanding environment
    • Self-starter with ability to take initiative and work well with larger teams
    • Agile and exhibits a strong sense of urgency
    • Strong organizational skills and ability to maintain involvement in many projects at any given time
    • Exceptional communication skills with the ability to engage in and navigate difficult conversations with team members and partners
    • Well-developed written, presentation, and verbal communication skills
    • Experience in developing and implementing communications to various audiences
    • Advanced organizational skills with the ability to handle multiple assignments
    • Operations or coordinator experience

Preferred Qualifications

  • Learning & Development background
  • Experience implementing learning programs with external vendors
  • Experience working in or supporting a recruiting organization
  • Learning management system experience
  • Cornerstone LMS expertise
  • Hands-on experience coordinating multiple training events in a corporate setting

High School Diploma or equivalent

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