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WhatsApp Trust and Safety Contractor (Indonesian Bahasa Fluency)

  • Leverage user inquiries to investigate business integrity cases.
  • Candidate will uphold the trust and safety efforts at client site and work on a team of contractors to maintain consistent workflows.
  • Answer many different inquiries through the online queue.
  • Review user accounts daily to determine whether or not they are violating business policies.
  • Ensure the maintenance of high-quality support and a high degree of professionalism. Candidate will have access to sensitive user data.
  • Work with the trust and safety team to further business integrity efforts and communicate trends that you're seeing that will help improve our support.
  • NOTE: In this position, there may be photo's and URLs that contain adult material.
  • Strong attention to detail and a self-starter
  • Team player and independent
  • Someone who goes above and beyond on projects A-Z
  • Communicates clearly verbally and via email
  • Ability to quickly absorb training on tool functionality
  • Penchant for web technology (consumer of various web and mobile apps)
  • Strong interest in quality and user experience
  • Experience reviewing and working with corporate / public policies within client
  • BA/BS preferred
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