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[PIVOT] Community Support Analyst

  • Moderate our developer community forum, to help facilitate a healthy environment in our growing developer community

  • Support and be the point of contact for platform developers and manage technical product issues and escalations.

  • Drive to meet or exceed daily performance metrics related to key performance indicators.

  • Train an ML model to help automatically detect posts in the forum that are non-compliant or off-topic.

  • Perform analyses and reports on the overall success of the forum, and cover trends or spikes in volume with FTEs.

  • 1+ year experience providing support or quality assurance in a technical environment

  • Strong analytical and communication skills

  • Ability to be flexible, multitask and learn in a fast-paced environment

  • Customer-focused and demonstrates empathy

  • Self-driven nature with strong attention to detail and follow-through

  • Bachelors or equivalent preferred
  • Experience working with APIs

  • Familiarity with Facebook Platform products

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