Moderate our developer community forum, to help facilitate a healthy environment in our growing developer community
Support and be the point of contact for platform developers and manage technical product issues and escalations.
Drive to meet or exceed daily performance metrics related to key performance indicators.
Train an ML model to help automatically detect posts in the forum that are non-compliant or off-topic.
Perform analyses and reports on the overall success of the forum, and cover trends or spikes in volume with FTEs.
1+ year experience providing support or quality assurance in a technical environment
Strong analytical and communication skills
Ability to be flexible, multitask and learn in a fast-paced environment
Customer-focused and demonstrates empathy
Self-driven nature with strong attention to detail and follow-through
Experience working with APIs
Familiarity with Facebook Platform products