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QA Lead (INTL)

Process Developments

  • Set goals/KPI's managed by vendor and monitor progress to meet/exceed against them for the Program
  • Maintain WBR/MBR/QBR's for programs and vendors on goals/KPIs
  • Data-driven approach to improve vendor performance and design processes. Both input and output metrics should be considered including productivity and incremental impact
  • Monitor progress against goals and manage vendors to meet and exceed operational and productivity metrics
  • Efficient root cause analysis - Understand in depth what's driving programs performance, be able to dissect the drivers on different levels of the organization and prioritize focus areas effectively with vendors
  • Develop, maintain, monitor and refine process, collaborate with Training and Content lead to drive process and product adoption
  • Identify opportunities to improve products and partner experience and influence action

Skills

Minimum Qualification:

  • BA/BS Degree
  • 3-5 years of previous experience managing in sales/service programs preferably via outsourced teams
  • 1+ of experience in analytical roles
  • Experience in training and/or quality assurance management with demonstrated delivery of program improvement and thought leadership.
  • Experience working with internal/external stakeholders across multiple geographic regions
  • Excellent Communication skills
  • Detail-oriented, and organized

Preferred Experience: 

  • Project Management experience in operations projects in tech organizations/ tech startups  
  • Advance level experience as an operations analyst tech organizations/ tech startup
  • Hands-on experience of building and implementing operational flows preferably for outsourced teams
  • Sales Operations experience - Past experience of setting KPIs/ CRM development/ sales operations strategy/ program management

Education Qualification: 

  • Graduate from Tier 1/2 Engineering College
  • Graduate in Science/ Maths/ Commerce from a Tier 1 College/ University  
  • MBA Graduate from a Tier 1/Tier 2 institute 

Industry Preference 

  • Tech Companies 
  • Tech/ Tech-first Startup
  • Online Operations  
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