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Quality Analyst Lead (9294393)

  • Works closely with Engineering and Product teams to identify human rating process weaknesses and makes recommendations on how to improve data quality.
  • On-boards, trains, and coordinates a small team of Quality Analysts on products and tools, as well as tracks productivity and quality of their work.
  • Leads Quality Analyst (QA) syncs and inform workflow owners of tactical changes in order to drive data quality improvements.
  • Monitor high-level quality initiatives across workforce to ensure continual quality improvements.
  • Monitor trends w/ QAs in workflows including edge cases, high priority escalations, and other considerations.
  • Monitor daily high-level dashboards including volume and labeling quality, making tactical adjustments as necessary.
  • Perform audits of QAs' work to ensure quality standards are being maintained.
  • Interpret data, analyze results and provide ongoing reports of QA work to improve data quality
  • Monitor, file, triage and track to completion all bugs and tool issues across broad workforce
  • Experience with Excel and/or Project Management tools. Meticulous attention to detail.
  • Basic understanding of SQL

 

Bachelors degree, or equivalent

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