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S&P QA (8825942)

  1. Manage different work flows across multiple offices, time zones, and markets
  2. Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results
  3. Engage in strategic discussions to identify problems, measure and improve the quality of workflows
  4. Identify opportunities to improve tooling and implement scalable solution
  5. Ensure that the right level of tracking and transparency of milestones is maintained.
  6. Supervise the active projects and programs across the team to ensure they are tracking to committed goals/milestones.
  7. Drive internal process changes to meet the needs of an evolving, complex Operations environment

 

    • Bachelor’s Degree Required
    • 2+ years of industry experience in consumer-oriented product environment or operations role
    • 1+ years of leadership experience
    • Experience working independently and a track record of taking initiative
    • Communication and presentation experience
    • Experience analyzing and solving problems
    • Experience with Excel
    • Experience with SQL
      • Strong verbal and written communication and comprehension skills
      • Minimum of 6 months of prior operations experience in Content Moderation, Social Media, Business Process Outsourcing or video related services; 1 year of experience preferred.
      • Computer literacy and working knowledge of email, internet browser, and online applications
      • Good problem-solving and critical-thinking skills, ability to make sound judgements based on provided guidelines
      • Resourceful, ability to multitask, and strong attention to details
      • Self-motivated and able to work independently as well as contribute to cross-functional and global teams
      • Flexible and able to quickly adapt to frequent process and information changes
      • Ability to maintain a high degree of confidentiality while meeting strict deadlines
      • Willing to work on cyclical schedule and can easily adapt to repetitive tasks over long periods of time

 

Ability to quickly absorb training on product and tool functionality • Strong attention to detail • Self-starter • Ability to perform well autonomously • Comfortable viewing sensitive content * Basic knowledge of Portuguese would be nice to have

Bachelors Degree Required 

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