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Local Business Product Customer Service Representative (8236066)

This role will ensure excellent customer service for clients who are helping beta test a new FB feature for local businesses.  The position will work directly with a group of our small business customers to ensure their questions are answered and issues are resolved.

 

Example activities include:

  • Ensuring business liveliness – monitor tablet liveliness alerts and communicate with businesses to keep in-store tablets live
  • Business support:
    • Dispute resolution: Issue with a particular order/customer
    • Technical issues with tablet
    • Questions/clarification on weekly report/payments, co-ordinating with Payments teams to ensure businesses are being paid
    • Menu/catalogue updates: Ensure menus are up to date, and fix any issues
    • Page maintenance: Frequently audit page accuracy and fix any issues with info on page
    • Receive payments related questions from contractor and triage resolution with product team

 

 

Avid Facebook user, a passion for the product and ensuring a good user experience Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment Ability to quickly learn and apply workflow policies Excellent written communication skills

 

  • Autonomy to perform multiple tasks simultaneously
  • Adept at learning new applications and tools
  • Familiarity with Facebook and Instagram
  • Excellent problem solving abilities
  • Similar experience doing customer service work for high touch customers with a new technology product

BA/BS Preferred

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