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Quality Auditor (9431454)

 

 Fluency in Spanish, Portuguese, Hindi, Thai, or Vietnamese. If they are fluent in 2 or more languages a plus. 

 

  • Fluency in Spanish, Portuguese, Hindi, Thai, or Vietnamese. If they are fluent in 2 or more languages a plus. 

     

     

  • Works closely with Engineering and Product teams to identify human rating process weaknesses and make recommendations on how to improve data quality.

     

     

  • Monitor high-level quality initiatives across workforce to ensure continual quality improvements

     

     

  • Strategize with external partners to improve and maintain quality/productivity

     

     

  • Monitor daily high-level dashboards including volume and labeling quality, making tactical adjustments as necessary.

     

     

  • Perform audits/disagreements of vendor work to ensure quality standards are being maintained; stay informed on all internal policy updates

     

     

  • Interpret data, analyze results and provide ongoing reports and insights to improve data quality across all workflows

     

     

  • Pilot new workflows and provide feedback on review process improvements

     

     

  • Complete ad hoc tasks from XFN that require ops/accuracy expertise

     

     

  • Attend internal meetings w/ Engineering, Outsource, and Policy teams to execute on responsibilities

     

     

  • Identify patterns, common issues and root causes for day-to-day tasks

     

     

  • Drive guideline changes through analysis, problem definition and workflow feedback; maintain review methodology documentation for vendors (SOPs)

     

     

  • Monitor, file, triage and track to completion all bugs and tool issues across broad workforce

     

     

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  • Suggest actions for vendor and product teams through a strong understanding of data and review process

     Qualifications of being fluent in Spanish, Portuguese, Hindi, Thai, or Vietnamese. If they are fluent in 2 or more that is even better...... 

     

  • On-board & train new auditors and participate in team operations as necessary

     

 

  • Qualifications of being fluent in Spanish, Portuguese, Hindi, Thai, or Vietnamese. If they are fluent in 2 or more that is even better...... 
        • Bachelors degree, or equivalent
        • Self-Starter which strong verbal and written communication skills.
        • Experience with Excel and basic understanding of SQL
        • Meticulous attention to detail and commitment to quality
      • Strong verbal and written communication and comprehension skills
      • Minimum of 6 months of prior operations experience in Content Moderation, Social Media, Business Process Outsourcing or video related services; 1 year of experience preferred.
      • Computer literacy and working knowledge of email, internet browser, and online applications
      • Good problem-solving and critical-thinking skills, ability to make sound judgements based on provided guidelines
      • Resourceful, ability to multitask, and strong attention to details
      • Self-motivated and able to work independently as well as contribute to cross-functional and global teams
      • Flexible and able to quickly adapt to frequent process and information changes
      • Ability to maintain a high degree of confidentiality while meeting strict deadlines
      • Willing to work on cyclical schedule and can easily adapt to repetitive tasks over long periods of time

 

Ability to quickly absorb training on product and tool functionality • Strong attention to detail • Self-starter • Ability to perform well autonomously •  

Bachelors Degree Required 

 

Qualifications of being fluent in Spanish, Portuguese, Hindi, Thai, or Vietnamese. If they are fluent in 2 or more that is even better...... 

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