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UX Researcher (9806703)

Duties

  • Research user experience features in computer software and other applications. 
  • Investigate ways to improve the end-user interaction with computer programs to increase satisfaction, brand loyalty, and overall use. 
  • Create reports based on market trends and user surveys, analyze the information and report observations to the user experience manager. 
  • Relay information and ideas to the user experience team and other designers to modify existing computer features and graphics. Develop innovative solutions for existing user experience issues, create effective strategies to implement user experience changes, perform task analysis, troubleshoot remote applications, and execute prototype testing. 
  • Work with other researchers and internal teams to form a cohesive user experience platform. 
  • Conduct in depth interviews, focus groups, and gather survey results for future versions of the product or service. 
  • Plan and coordinate field and crowdsourcing efforts. Analyze and report on user data to inform design and deployment. 
  • Create user scenarios and stories to coordinate with other teams. 

Skills

  • 3+ years' experience in HCI, information systems, or related field
  • MS/PhD in Human-Computer Interaction, Psychology, Communication, Market Research, or related field.
  • Conduct research using a wide variety of qualitative and quantitative methods, such as surveys.
  • Work closely with product teams to define and conduct impactful research.
  • Generate insights that fuel ideation and evaluative designs.
  • Work cross-functionally with design, product management, content strategy, engineering, and marketing.
  • Prior experience working on emerging early-stage technologies and product innovation preferred (machine learning, computer vision, augmented reality).

Education

  • BA/BS in HCI, Psychology, Social Science, Information Science, etc. MS/PhD Preferred.

 

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