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Accessibility Technical Specialist (9645743)

Duties

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

 

Facebook is seeking a Technical Specialist to join the Accessibility team. If you have a passion for accessibility, understand and can use assistive technology across multiple platforms, can audit for and triage accessibility bugs, have worked closely with both engineering and QA teams, love being the voice of the user and want to impact the lives of hundreds of millions of users globally, this is the role for you!

 

 As a Technical Specialist for Accessibility you are responsible for operational support of the accessibility program. You will work closely with program leads, QA, engineering and many other cross-functional partners in supporting our efforts to build an inclusive platform and company.

 

You must have the flexibility to adapt to changing priorities and be excited to operate independently in a fast-paced and growing environment. This is a contract position based with the Facebook Accessibility team in Menlo Park, California.

 

Responsibilities

  • Become a technical expert of accessibility features and support within Facebook products for all platforms.
  • Support partner teams and organizations by providing detailed accessibility information and solutions to common issues.
  • Monitor user feedback and bugs submitted through various channels.
  • Investigate, reproduce, triage, monitor and escalate accessibility related issues within Facebook products on all platforms.
  • Support our QA team by reviewing test plans, providing guidance and handling escalations.
  • Create reports and maintain dashboards covering our accessibility bug backlog.

 

Skills

Minimum Qualifications

  • BA/BS or equivalent 4 year university degree
  • 2+ years of experience working within the accessibility space
  • 2+ years of experience testing or auditing for accessibility issues
  • Thorough understanding of accessibility standards and guidelines like WCAG, ARIA, Section 508
  • Advanced level of assistive technology usage across multiple platforms (desktop, mobile web, native apps)
  • Experience with analyzing data and defining metrics to drive business decision
  • Multitasking and managing priorities
  • Experience balancing independence tasks/goals while contributing to team goals and collaborating with other team members
  • Experience working with remote teams across different timezones
  • Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment

 

Preferred Qualifications

  • IAAP certification

Education

  • BA/BS or equivalent 4 year university degree
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