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Agent

We need a detail oriented, computer literate and tech savvy agent to:

-Triage incoming requests, utilizing technology, superior customer service and judgement

-Find creative ways to identify, assess and solve open-ended problems within a given high-level framework

-Respond within a timely manner and working 1:1 in real time

-Strong communication skills, including writing skills and demonstrate command of English grammar and mechanics

-Become an expert, have a strong ability to offer confident recommendations, and embody curiosity and resourcefulness

-Actively participate, collaborate, and add value to weekly training and product meetings and quickly implement new practices

- Identify tool and process efficiency gains with analytical perspective

-Update and maintain customer profiles and account information

-1+ years of experience in tech, hospitality, concierge, executive assistants, or service industry desired

-Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software

-Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality

-Ability to work in a high performance team environment

-Comfortable working in a fast-paced, start-up environment

-Previous tech experience a plus

-Previous unconventional or web-based customer service experience a plus

Bachelors Degree preferred
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