View Our Website View All Jobs

Quality Reviewer (8872967)

Training: Conduct 2 x weekly calibration sessions with the Hindi team • Communication: Disseminate critical policy and process information to the Hindi team • Quality audits: Conduct audits of disagreement queues and provide feedback/training to off-site auditors • Market expertise: Conduct weekly meetings with Facebook’s India Market Representative to resolve policy questions and grey areas • Reporting: collect trends and issues in Hindi language to report weekly to FBAM • Daily production: continue baseline production of labeling in English and Hindi 
  • We're looking for self-motivated people with close attention to detail to join our team as Quality Assurance Analysts. In this role, candidates will:
    • Review quality across a variety of experiences to ensure good user experiences;
    • Review and label data points to improve quality signals
    • Identify patterns and trends in day-to-day tasks
    • Provide feedback to cross functional product teams and engineers that will help improve quality of our product
    • Quality Reviewer team member is responsible for providing ops quality assurance support across Facebook products and experiences to support quality improvements and technology development across Facebook products and experiences.
  • Ability to quickly absorb training on product and tool functionality, strong attention to detail, self-starter, communicates clearly verbally and via email
  • Experienced Facebook user on mobile and web, ability to perform well autonomously, penchant for web technology (consumer of various web and mobile apps)
  • Strong interest in quality and user experience
  • Critical thinker—ability to identify data-driven trends and insights to share across teams 
  • People management • Attention to detail; highly organized • Strong technical ability; ability to analyze complex data • Speaks Hindi
  • Bachelor's degree preferred 
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file