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Civic Support Specialist (8290494)

Job Description

  • Serve as a neutral expert in the support experience for political partners on Facebook
  • Develop and share deep expertise on Civic Engagement products
  • Support and respond to political partners on Facebook, troubleshooting quickly to resolve any issues
  • Identify trends and areas of opportunity based on support, and relay information to Partnerships / Media Operations colleagues
  • Use excellent communication skills to educate creators on our products, and provide feedback and recommendations when necessary

Minimum Qualifications

  • 1+ years of experience in online operations, account management, or customer service
  • 1+ years experience with Excel and experience with project management
  • Exceptional written and verbal communications skills
  • Ability to work cross-functionally and across multiple time zones and functions
  • Standout executor with attention to detail, strong organization skills, and ability to drive results

BA/BS degree or higher

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