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Technical Program Manager (8160983)

  • Interface with Engineering and business owners to evaluate network reliability in terms of traffic at risk of packet drops, latency, and path redundancy.
  • Interface and partner with IP and Optical Transport Engineering teams to understand network design in terms of network reliability and redundancy.
  • Drive discussions among cross-functional teams including Network Planning, Engineering, Operations, and Implementation to assess and prioritize network risk and develop mitigation plans.
  • Collaborate with Network Deployment teams to scope out the implementation of risk mitigation plans.
  • Build a feedback loop between various cross-functional teams (Planning, IP Engineering, Optical Engineering, Operations, Network Software/Systems Engineering) to identify, quantify, and address network risks.
  • Help define metrics for measuring backbone reliability and work with partner teams to improve them.
  • Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases. Communicate and report on current risks, mitigation plan and track executions of these programs.

Minimum Qualifications

  • B.S. in a technical discipline or equivalent experience.
  • Five or more years of experience in either planning, engineering, operations, network reliability engineering (NRE), Site Reliability Engineering (SRE) on a nationwide or global backbone network.
  • Three years of experience with protocols such as TCP/IP, IS-IS/OSPF, BGP, and MPLS
  • Three years of experience in using tools to monitor capacity utilization and network health, and participating in design and risk mitigation discussions.
  • Proven leadership & influence skills to motivate program teams and get things done in a fast-paced environment.
  • Superior Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
  • Effective Communication skills.
  • Ability to pick-up and build on Program Management Skills and knowledge.

Preferred Qualifications

  • Experience in a network/site reliability planning, engineering, and/or operations role.
  • Built tools that help visualize traffic utilization, assess risk to traffic, test failure scenarios and generate mitigation plans.
  • RSVP-TE, QoS, SNMP, syslog, netflow/sflow
  • Understand network operator grade longhaul network topology design.
  • Optical DWDM knowledge is a plus
  • Python or any other high level programming language
  • Program Management experience in highly cross-functional and large scale and large impact Network Infrastructure programs.
  • B.S. in a technical discipline or equivalent experience.
  • Program/Project Management Training or experience preferred. 
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