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Systems Support Analyst

·         Engage with Business Operations and IT teams to resolve critical business production issues

·         Data collection of system performance indicators

·         Root cause and corrective action determination for all support issues

·         Facilitate support reviews with External Partners

·         Daily, weekly communication between our CMs (contract manufacturers) and 3PL (warehouses)

Skill Sets Required:

·         Experience with Oracle Supply Chain and Order Management modules

·         Good knowledge of end-to-end business systems processes and flows

·         8+ years of experience in hi-tech industry preferably in consumer hardware/consume electronics

·         Ability to speaking fluent English and Mandarin

·         Ability to travel to US and other geographical locations for training and support roles

·         Minimum Bachelors Degree. MBA preferred.

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